This Limited Warranty is issued by super73ebikemods, Inc. and is effective from October 1st, 2024. It only applies to the products sold on the super73ebikemods official website (super73ebikemods.com). Other ways to buy super73ebikemods electric bikes (Amazon, offline dealers, Best Buy, etc) are subject to the corresponding warranty policies.  

For Original Purchaser

We provide a 2-year warranty for each super73ebikemods e-bike, excluding all wear and tear items. The warranty begins from the day of receiving the bike.

For Subsequent Owner

We provide a 2-year warranty for each super73ebikemods e-bike, excluding all wear and tear items. The subsequent owner should provide the proof of original purchase (original owner's name & original order number). The warranty still begins from the day of the original owner’s receipt of the bike. 

Note:

 1. “Original Purchaser” means buying electric bikes directly from the super73ebikemods official website. “Subsequent Owner” means the second or later owner of the e-bike.

2. If it is necessary to replace the bike parts, accessories or even change the bike, we may charge a certain amount of money as the shipping fee. Please contact our customer service team for help.   For Separately Purchased Accessories We provide 1-year warranty for separately purchased accessories. Here are the details.

1. Within 7 Days of Receipt： 
(1) Returns and exchanges are accepted.
(2) If the accessory has a quality issue, the return or exchange shipping fee will be fully covered by super73ebikemods.
(3) If the accessory has no quality issue, exchange are not accepted. For return, 20% of the order amount will be deducted as a handling/shipping fee (with a minimum charge of $15).

2. After 7 Days of Receipt:
Returns and exchanges are not accepted.
Note: Wear and tear items are not covered under warranty. These items include tires, brake pads, bearings, chains, free hub bodies, handlebar grips, rubber moving parts, shifter, brake cables and casings, spokes, sprockets, stripped threads/bolts, tools, transmission gears, etc.


Wear and Tear Items 

“Wear and tear” refers to damage that naturally and inevitably occurs as a result of normal riding. Wear and tear items are not covered by this warranty policy. The following is a non-exhaustive list of other typical wear and tear items not covered by this warranty:
Tires
Bearings
Brake Pads
Chains
Free Hub Bodies
Handlebar Grips
Rubber moving parts
Shifter, brake cables and casings
Spokes
Sprockets
Stripped threads/bolts
Tools
Transmission gears

Uncovered Situations

This warranty is void under the following circumstances and does not apply to damage caused by any of the following situations:

• Improper assembly or installation.

• Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use.

• Corrosion.

• Improper alteration or installation of components, parts, or accessories not originally intended for or compatible with super73ebikemods products.

• Failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the products.

If you have any questions, please contact super73ebikemods Customer Service (super73ebikemods@gmail.com) for help.

Warranty Claim Process

1. Contact Us: Contact our customer service team super73ebikemods@gmail.comwith proof of purchase, clear pictures of the product problem, and a description of the problem.

2. Inspection: Our team will evaluate the problem to determine if it is covered under warranty.

3. Repair or Replacement: If covered under warranty, we will repair or replace the defective part at no charge. Shipping charges may apply in special cases.This warranty policy is designed to protect your electric vehicle use. If you have any questions, please feel free to contact us!

Questions about the Terms of Service should be sent to us at super73ebikemods@gmail.com

Company Name: HK SUPER73 EBIKE MODS TRADE LIMITED

Org. No：77103126

Address: 528 Ellis Road, Hung Hom, Kowloon City District, Hong Kong

Postal Code |: 999077